IBM India Private Limited
(Freshers / Experienced) Walk-In : Joint Campus Placement Drive : Graduates / Post-Graduates / Diploma : 2011 / 2012 Passout : Technical Help Desk - Service Desk Delivery (SDD) @ Punjab
Company profile : IBM is a global technology and innovation company that stands for progress. With operations in over 170 countries.
Job Position : Technical Help Desk - Service Desk Delivery (SDD)
Event Date : 15th January 2013
Venue : Chandigarh Group of Colleges, Landran, Mohali
Streams Eligible : Any Graduate, Any Post Graduates, Diploma Holders
Eligibility Criteria : 55% or 5.5 CGPA ( aggregate of all semesters )
Batch : 2011 and 2012 passout
Skills Required :
• Fluency In Communications Skills (both spoken and written)
• Understanding of operating systems, Windows 2000/NT/XP configuration options.
• Browser Support - Internet Explorer.
• Strong computer skills required for initial call handling.
• Ability to identify basic hardware parts and aware of basic hardware concepts.
• User level familiarity with at least one e-mail client - Outlook, Notes etc.
• Skilled in commercially standard software apps & major desktop operating systems.
• Awareness of basic networking concepts and technologies.
• Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN.
• Excellent oral and written communication skills.
• Neutral accent.
• Questioning skills- probing skills, as relevant to the issue and level of the caller.
Job Profile :
• Providing E-Mail Technical Help Desk Services support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
• Remote Infrastructure support delivery
• Perform problem cause analysis
• Resolve routine customer problem
• Ability to Identify Opportunity & Implement Process Improvements
• Has technical experience and skills in the areas of problem determination, creativity and analysis.
• Ability to meet a set of defined account agent productivity measurements.
Job Location : Bangalore
Interview Process : Group Discussion, Technical Interviews, Communication Assessment
Package : 2 LPA
Mandatory documents to be carried for the interview :
1. Photo ID card (Driving License /Passport / Voter ID card / College ID proof)
2. Marks Sheets. · Highest Degree (for all the semesters) · XIIth · Xth
3. Degree Certificate/s
4. Resume
5. Passport Size Photo
If you are employed in any of the company, please bring :
• Present organization offer letter
• Last 3 months pay slip / hike letter.
Interested? click here to apply
(Freshers / Experienced) Walk-In : Joint Campus Placement Drive : Graduates / Post-Graduates / Diploma : 2011 / 2012 Passout : Technical Help Desk - Service Desk Delivery (SDD) @ Punjab
Company profile : IBM is a global technology and innovation company that stands for progress. With operations in over 170 countries.
Job Position : Technical Help Desk - Service Desk Delivery (SDD)
Event Date : 15th January 2013
Venue : Chandigarh Group of Colleges, Landran, Mohali
Streams Eligible : Any Graduate, Any Post Graduates, Diploma Holders
Eligibility Criteria : 55% or 5.5 CGPA ( aggregate of all semesters )
Batch : 2011 and 2012 passout
Skills Required :
• Fluency In Communications Skills (both spoken and written)
• Understanding of operating systems, Windows 2000/NT/XP configuration options.
• Browser Support - Internet Explorer.
• Strong computer skills required for initial call handling.
• Ability to identify basic hardware parts and aware of basic hardware concepts.
• User level familiarity with at least one e-mail client - Outlook, Notes etc.
• Skilled in commercially standard software apps & major desktop operating systems.
• Awareness of basic networking concepts and technologies.
• Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN.
• Excellent oral and written communication skills.
• Neutral accent.
• Questioning skills- probing skills, as relevant to the issue and level of the caller.
Job Profile :
• Providing E-Mail Technical Help Desk Services support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
• Remote Infrastructure support delivery
• Perform problem cause analysis
• Resolve routine customer problem
• Ability to Identify Opportunity & Implement Process Improvements
• Has technical experience and skills in the areas of problem determination, creativity and analysis.
• Ability to meet a set of defined account agent productivity measurements.
Job Location : Bangalore
Interview Process : Group Discussion, Technical Interviews, Communication Assessment
Package : 2 LPA
Mandatory documents to be carried for the interview :
1. Photo ID card (Driving License /Passport / Voter ID card / College ID proof)
2. Marks Sheets. · Highest Degree (for all the semesters) · XIIth · Xth
3. Degree Certificate/s
4. Resume
5. Passport Size Photo
If you are employed in any of the company, please bring :
• Present organization offer letter
• Last 3 months pay slip / hike letter.
Interested? click here to apply
0 comments:
Post a Comment